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A competitive advantage of EASY SYSTEMS is the high level of support of its customers as well as the effective management of your requests.

The support services are provided by our company’s offices with an online CRM system that we have for direct communication with customers, by phone or via email. Any problem that arises can be solved remotely or by visiting our technician at your place.

The know-how and specialization of the executives of our company but also the latest technology technical infrastructure that we have are the guarantee for the provision of a high level of services.

The Technical Support mainly includes the free support of the daily operation of the EasyTrack service by any suitable means such as telephone or e-mail and is provided to trained staff of the Customer on working days and hours. This service does not replace the training of staff in the use of Information Systems and can not be abused.

Technical Support includes the following preventive or corrective maintenance and technical support services:

• Regular check of the good operation of the Easy Track service,
• Telephone support through the COMPANY Call Center, for receiving, recording and solving problems.
• Corrective Maintenance, ie repair of malfunctions / defects of the Easy Track service, by developing, distributing and installing versions / patches of the software.
• Corrective Maintenance, ie repair of malfunctions / defects of the Equipment or replacement of problematic Equipment based on and those mentioned in the Warranty.